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How betsena Handles Your Personal Data

This privacy policy sets out exactly what personal data betsena collects when you open an account, make a deposit via UPI, Paytm or PhonePe, and use our lobby…

Data collected at account openingUPI, Paytm, PhonePe transaction dataCookie and device dataYour right to request deletionDirect contact to our privacy team

Explore the Lobby Read FAQ

What Data We Collect and Why

betsena Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a betsena account, we collect your name, email address, date of birth, and the payment details you provide — including UPI IDs, Paytm wallet references and PhonePe transaction tokens — solely to process deposits, verify withdrawals and keep your account secure. We do

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not sell this data to third parties. Device identifiers and session cookies are recorded to maintain your login state and detect unusual access patterns. All data processing is governed by the jurisdiction applicable to your location, and we apply it only where local law permits us
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to operate. If you believe your data has been handled incorrectly, you can reach our privacy team directly using the contact paths listed on this page. Retention periods vary: payment transaction records are held for the period required by applicable financial regulations, while marketing preference data
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is deleted within 30 days of an opt-out request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or delete your personal data, or if you have a question about how a specific piece of information is being used, the three channels below connect…

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered email and a brief description of your request so we can locate your account record and act without delay.

Live Chat — Privacy Queue Start a live-chat session and select the privacy topic from the dropdown. An agent will confirm receipt, log your request and escalate to the privacy team if the matter requires manual data access.

Postal Data Request For formal written requests — such as a Subject Access Request — you may send a signed letter to our registered address. We process postal requests within the same 14-day window as digital ones.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

betsena applies a layered approach to data protection: encryption in transit, access controls on internal systems, and routine audits of who can view payment records.

Encryption in Transit

Every page on betsena — including the deposit flow for UPI and Paytm — uses TLS encryption.

Cookie Controls

We use strictly necessary cookies to keep you logged in, and analytics cookies to understand which lobby sections you visit…

Account Security Alerts

If we detect a login from an unrecognised device or region, we send an immediate alert to your registered email…

Retention Schedule

Account identity data is retained for as long as your account is active.

Third-Party Data Sharing

We share only the minimum data necessary with payment processors — UPI networks, Paytm and PhonePe — to complete a…

Requesting Changes to Your Data

To correct your name, email or address, raise a request via live chat or email.

Your Privacy Questions Answered

Below are the questions our account holders ask most often about personal data, cookies and their rights under this policy. If your question is not listed, contact our privacy team directly via the channels above.

We collect your full name, email address, date of birth and, when you make a deposit, your payment reference — for example a UPI ID or Paytm wallet token. No additional data is collected without your explicit consent.

Payment tokens for UPI and PhonePe are stored only for as long as required by applicable financial regulation. Once that period expires, the records are deleted from our systems on a rolling automated schedule.

Yes. Submit a Subject Access Request via email or post using the contact paths on this page. We will compile and send you a copy of your data within 14 days of verifying your identity.

Raise a deletion request through live chat or by email. We will verify your identity, then remove your profile and associated data within 30 days, except records we are legally required to retain under financial regulations.

We use session cookies (strictly necessary) and analytics cookies (optional). You can turn off non-essential cookies from your account preferences at any time; this does not affect your ability to log in or deposit.

No. We share data only with payment processors — UPI networks, Paytm, PhonePe — strictly to complete transactions. Your game history and behavioural data are never passed to advertising or marketing networks.

Reach out to our privacy team by email first. If you are not satisfied with our response within 14 days, you may escalate to the data-protection authority relevant to your jurisdiction under applicable local law.

How betsena Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Account Security Alerts

Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Your Privacy Questions Answered

01 What personal data does betsena collect when I open an account?

02 Does betsena store my UPI or PhonePe payment details permanently?

03 Can I request a copy of all the data betsena holds about me?

04 How do I ask betsena to delete my personal data?

05 What cookies does betsena use and can I turn them off?

06 Does betsena share my data with advertisers or third-party marketing companies?

07 Who should I contact if I think my data has been mishandled?

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